Last Updated January 2016
SECTION 1: Acceptance of Terms
SECTION 2: The information we collect
In the course of operating the Website and/or interacting with you, we collect (and/or receive) various types of information including:
1. Personal Information
All collected and/or received information is under this section called “Personal Information.” When you choose to sign up to receive any of our newsletters, respond to a survey, register for a programme, or make a purchase of any product or service, you may be asked to share with us some personal information about yourself. These may include your name, home and/or work address, email address, and telephone number. We intend not to collect personal information from the Website Visitors automatically when they use the Website unless they agree to provide such information voluntarily, e.g. by registering, emailing, or signing up for a newsletter.
2. Order Information
Please be aware that when you place an Order, you must provide us with specific information about the products and services you are interested in purchasing. Such information is called the “Order Information.”
3. Billing Information
4. Other Information
In addition to the information noted above, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
4a. Information From You
Specific information about yourself that you voluntarily agree to share with us, e.g., via surveys and/or questionnaires, such as household income range, gender, product and service preferences, and other information that does not identify you personally.
4b. From Your Activity
This is the Information we collect automatically when you use the Website, including, but not limited to:
mobile's hard drive. This is to “remember” information about a previous visit. We may use both session cookies that expire after closing your web browser, and persistent cookies that stay on the computer until you delete them. This is to help us collect Other Information and to improve your experience using the Website. If you do not wish us to include cookies on your hard drive, you may decide to turn that feature off both on your computer or your mobile device. For further information, please consult your Internet browser’s documentation to find out how to proceed. Please notice that if you choose not to accept cookies from us, the Websites may not function properly.We collect Information using “cookie” technology. Cookies are small packages of data that a website stores on computer’s.
4c. From Cookies
IP addresses, which may consist of both a static or dynamic IP address and may point to a certain identifiable computer or other device; browser type and language; referring and exit pages and URLs; date and time; specific amount of time spent on certain pages; particular sections of the Websites you visit; Information about the device you are using, including the type of device; universally unique ID (“UUID”); advertising identifier (“IDFA”); MAC address; details about your device's operating system and version; carrier and country location; hardware and processor information including storage, chip speed, camera resolution, NFC-enabled; network type (WiFi, 3G, 4G, LTE); and other similar data.
4d. Third-Party Analytics
For more information on Google Analytics, including how to opt out from data collection, please visit Please accept that if you opt out of any service, you may not be able to use the full functionality of the Website.
4e. From Other Sources
We also may choose to collect or receive information from third parties, e.g., social media sites.
SECTION 3: Information Collected by or through Third-Party Advertising Companies
SECTION 4: Accessing and Modifying Personal Information and Communication Preferences
If you have registered for the Website, you may access, review, and make any changes to all your Personal Information, Billing Information, and Other Information by following the instructions stated on the Website. You may also manage your subscription, by clicking on the “unsubscribe” link located on the bottom of any email received from The Silver-lined Heart and The Grace School. You cannot opt out from receiving transactional emails related to your account or your Orders. We will endeavour to process such requests promptly. Please, be aware, however, that it may not be possible to modify information or to remove it completely from our subscription databases.
SECTION 5: Using and Sharing the Information
We use the "Infomation" that includes the Personal Information, the Order Information, the Billing Information, and the Other Information to provide our services; to process Orders; to administer our rewards and promotional programmes; to maintain and improve our Website and services; to request feedback; and to inform about products and services of ours and our third-party marketing partners.
We may also use and/or share Information as described below.
The Silver-lined Heart will access, use, and share the Information as required to process your Orders and provide support.
Please, be aware that we may share the Information excluding the Billing Information with our third-party promotional and marketing partners, including but not limited to our businesses participants in our various programmes in order to provide our services and administer our rewards and promotional programmes.
Third-party applications or services may access your Personal Information with your permission. We use standard Open Authorisation (the "OAuth") to enable you to give permission to share your Personal Information with other websites and services, e.g., social media. We also use OAuth to share information about you that we store without sharing your security credentials.
We may choose to employ other individuals and companies to perform functions on our behalf, e.g., providing technical assistance, processing orders, providing customer service, and marketing assistance. All other individuals and companies will only have access to the Information necessary to fulfil their function and to the extent permitted by law.
We may analyse the Order Information and Other Information in aggregate form to maintain, manage, operate and improve the Website and/or our products and services. This is due to our effort to better understand our visitors, customers, and our products and services,
The aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also decide to disclose aggregated user statistics to describe our products and services to both current and prospective business partners, and to chosen third parties for lawful purposes.
We may decide to share some or all of your Information with any of our subsidiaries, joint ventures, or other companies working with us.
To the extent permitted by law, we may also disclose the Information: (1) when required by law, court, or other government or enforcement authority or regulatory agency; or (2) whenever we decide that disclosing such Information is advisable or necessary, e.g., to protect the rights, property, or safety of The Silver-lined Heart or others.
SECTION 6: The Information You Share
Please be aware that whenever you voluntarily choose to make your Personal Information available to third parties e.g., on message boards, web logs; via emails; webinars, classes, phone conferences, coaching calls; in comment or chat areas, all that information can be collected, heard, seen and/or used by third-parties. We are not responsible for any unauthorised third-party use of such information.
SECTION 7: How We Protect the Information
We endeavour to protect the Information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, we cannot guarantee that the Information that you supply will not be intercepted during transmission to and from us over the Internet. Please make sure that you take care in deciding what information you send to us via email as e-mails sent to or from the Website may not be secure.
SECTION 8: Notice to Non-UK Residents
SECTION 9: Personal Information from Minors
SECTION 10: External Websites